# Ben McAdams

Senior engineer at Zapier, building agents.

## About

Software engineer with 10+ years of industry experience. Passionate about building value-focused solutions. Empathy expert.

## Experience

### Senior Software Engineer, Product Growth — Zapier
2024-11 → present

Driving growth through product engineering, developer experience, and AI discoverability. Focused on increasing Zapier's visibility to both humans and AI agents across the web. Tech DRI on cross-functional initiatives spanning experimentation, platform architecture, SEO, and agentic discovery.

### Senior Software Engineer, Developer Experience — GoFundMe
2023-03 → 2024-10

Full stack engineer on the developer experience team.

- Paved the way for Kubernetes at Classy (acquired by GoFundMe) by standing up their first clusters and deploying production services to them using ArgoCD (GitOps) on AWS.
- Engineered and deployed Backstage (open-source IDP) and integrated it into the everyday workflow of technical stakeholders — improving visibility into service health.

### Software Engineer II, Full Stack — Twitter
2022-07 → 2023-05

- Twitter 2.0 — lead engineer on Twitter Finance and Twitter Hashflags. Both products generated revenue and were sold as advertisement solutions on iOS, Android, and web.
- Twitter 1.0 — delivered features and optimizations to the advertisement technology stack. Worked directly with the largest advertisers to translate requirements into backend decisions.

### Software Engineer II, Backend — Twitter
2019-06 → 2022-07

Designed, implemented, and maintained CI/CD pipelines used daily by 400+ mobile application developers. Migrated MacOS developer productivity infrastructure and CI workloads from on-premise to the cloud. Built tools across cloud platform services and multiple languages to improve engineering velocity.

### Software Engineer, Full Stack — SAP
2018-09 → 2019-05

Developed services in Go, React, and CockroachDB, hosted on AWS, GCP, and Azure. These services enabled SAP employees to migrate existing workloads and day-to-day tasks to the cloud.

### Software Engineer, Frontend — SAP
2015-10 → 2018-08

Designed and developed transforms within SAP's cloud-based ETL tool 'Flowgraph' using Node.js and HANA DB. Drove team test automation by creating a scalable regression test suite.

### Software Development Intern — SAP
2013-08 → 2015-10

### IT Technician — University of Wisconsin — La Crosse
2012-08 → 2013-07

General IT help-desk support. Troubleshot and repaired student and faculty computers. Imaged and re-imaged campus desktops.

## Education

### University of Wisconsin — La Crosse
Bachelor's Degree, Mathematics and Computer Science
2011 → 2015

## Skills

- **AI & Agent Development** — Model Context Protocol (MCP), AI Agent Development, Agentic Discovery, AI SEO
- **Developer Experience** — Internal Developer Platforms, Backstage, CI/CD, Developer Tooling
- **Platform Engineering** — Kubernetes, ArgoCD, GitOps, Cloud Infrastructure
- **Product & Growth Engineering** — Experimentation, A/B Testing, SEO, Technical Leadership
- **Languages & Frameworks** — TypeScript, Go, Node.js, React, Next.js
- **Cloud** — AWS, Google Cloud Platform, Azure

## Languages

- English (Native)

## Elsewhere

- [GitHub](https://github.com/BenMcGit)
- [LinkedIn](https://www.linkedin.com/in/benmcgit/)